FAQ IMPORTANT DATES TO REMEMBER
Q:How do I make an order?
A:You can call us at (021) 2555 4187, fax to us or send your order particulars by email. All orders requested will be confirmed to you by phone or email.
Q:Does Flo & co deliver the flowers?
A:Yes, we do. At a minimum purchase of IDR 400,000, we will deliver within Jakarta at no charge.
Q:Can Flo & co deliver outside Jakarta?
A:We deliver Tangerang, Bekasi, Bogor & Depok area with additional delivery charge. Please call us for charges.
Q:How do I make the payment for flowers purchased?
A:Payments can be made by transferring to Bank Central Asia (BCA) # 524 031 1331 , please confirm your payment to us so that we can proceed with your order.
Q:Is there cancellation charge if I cancel my orders?
A:Yes. There is a cancellation charge of 50% of the price of flowers if cancelled within 24 hours of the day of delivery. If delivery has been attempted by us, we will not refund.
Q:Can I modify the color or type flowers of an arrangement?
A:Yes, we understand each customer's unique preferences, therefore colors or type of flowers can be changed according to your preferences. We will replace the flowers of the equivalent amount.
Q:Will I get the exact flowers as pictured?
A:The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item. We guarantee the delivery of a fresh, beautiful bouquet every time, however substitutions may be necessary on occasion due to the seasonal nature of flowers, and flower condition.
Q:Is there an increase in flower price on certain occasions ?
A:Yes, there is. Valentine's Day, New Year, Christmas, Idul Fitri are special occasions where flower price increases. Please call us for further information.
20112012
New Year1 January 20111 January 2012
Chinese New Year3 February 201123 January 2012
Valentine's Day14 February 201114 February 2012
International Mother's Day8 May 201113 May 2012
International Father's Day19 June 201117 June 2012
Idul Fitri30 August 201119 August 2012
Indonesian Mother's Day22 December 201122 December 2012
Christmas Day25 December 201125 December 2012